HOLIDAY INN EXPRESS WORCESTER, AN IHG HOTEL, Worcester – Your ideal downtown stay

Upon opening the door, the hotel rooms felt cozy but were located across from the elevators and ice machines, which could get noisy. The service was excellent, although the staff seemed a bit weary. The location was convenient, being right off the highway with easy access to the convention center, but dining options in the area were limited. The breakfast room had poor lighting. The dining experience offered a variety of dishes but lacked quality in coffee. Overall, a decent stay with some room for improvement.

The hotel had a mix of positives and negatives. The rooms, though spacious and with a good bed and desk, were sadly in disrepair. On the bright side, the room had a nice touch with a small fridge. The service was a rollercoaster, with some staff being very friendly and attentive, while others displayed rude behavior and lacked professionalism in handling invoices. The location was a strong point, being close to the DCU Center and several restaurants, making it convenient for events and dining options. The dining experience had its flaws, such as weak coffee and limited options, but there was appreciation for the eco-conscious approach of using real plates. Overall, the hotel offered a mix of good and bad experiences.

My stay at the hotel was a mixed experience. The location was convenient with nearby attractions, but the rooms were a bit run down and dirty. The staff provided exceptionally friendly service, and the dining options varied in quality. However, the facilities needed improvement.